Last updated: December 3, 2025

Privacy Policy

This Privacy Policy explains how Edaar.qa (“Edaar,” “we,” “our,” “us”) collects, uses, stores, and protects personal information when customers interact with our website, place an order, or contact us through WhatsApp or email.

By using the Website and Services, you acknowledge that you have read this Privacy Policy carefully and that you agree with it without reservation. We reserve the right to modify, change or amend the Privacy Policy at our own discretion and from time to time. Such modification, change or amendment shall be communicated via the Website. 

Identification (About the Merchant)

This website, Edaar.qa, is operated by Ewaad Trading W.L.L , a company duly formed under the laws of the State of Qatar, with Commercial Registration Number:229553, and located in the State of Qatar.

Contact Details: Email: customer@edaar.qa, Phone/WhatsApp: +974 77597859.

If your call is not answered, please contact us via WhatsApp as it is our primary communication channel

Data Disclaimer for Edaar.qa

At Edaar.qa, internally we collect only the personal information necessary to process orders, deliver products, and communicate with you. Internally, the data we have access to is limited to:

Name, Email address, Phone number, Delivery address, Order details, Messages exchanged with us via WhatsApp or email or other communication media.
Extra information provided by the customer.

We use essential cookies to operate our website. Advertising and analytics cookies are used only with your explicit consent, collected through our cookie-consent tool. You may withdraw consent at any time.

To operate our website and run advertising campaigns, we use third-party services such as Shopify, Meta (Facebook/Instagram), TikTok, Google, and Snapchat. These platforms may collect, process, and provide analytics and reporting data. This data is governed by their respective privacy policies.

We implement and configure the necessary tracking tools, such as pixels and analytics, to use these services and comply with their requirements. This is essential for website functionality, advertising, and service optimization. The data we receive from these platforms is limited to what they make available to us through their reporting and analytics interfaces.

The only data we process internally is the limited information you voluntarily provide during checkout or through direct communication. Any marketing communications we send are only with your explicit consent, and you may opt out at any time via email or WhatsApp.

By using our services, you acknowledge that Edaar.qa collects only the data you provide directly and the service-level data made available to us by the platforms we use, which is necessary for running our website and advertising campaigns.The rest of the Data is handled by Service Providers.

1. Information We Collect

We collect only the information necessary to process orders, deliver products, and improve customer experience. This includes:

• Name
  
  
• Email address
  
  
• Phone number
  
  
• Delivery address
  
  
• Order details
  
  
• Payment information (processed securely through payment service providers; we do not store card numbers)
  
  
• Device information such as IP address, browser type, and general usage data etc.
  
  
• Communication logs (WhatsApp or email messages related to orders or customer support)

We process personal data only for the specific, explicit, and legitimate purposes described in this Privacy Policy, and we do not process data in ways incompatible with those purposes.

Sensitive Personal Data

We do not collect or process any sensitive personal data, including health information, biometric identifiers, ethnicity, religion, or any special categories of data. If such data is ever required for a specific service, it will only be processed with explicit written consent.

2. Why We Process Personal Data

2.1 To Provide and Improve Our Services
We process personal data to deliver our products and services in an efficient and personalized manner. This includes managing orders, processing payments through our payment service providers, coordinating delivery, handling customer support, and ensuring the Website functions properly on different devices. We may also use your data to improve the usability, performance, and overall customer experience of Edaar.qa. We do not collect  “special data” (ethnic origin, health, religion, children, etc.) unless strict conditions and permissions apply. 

2.2 Direct Marketing
We process personal data to send targeted marketing communications—such as promotions, product updates, or special offers—via Shopify Email or WhatsApp.
You may withdraw this consent at any time by using the opt-out link in emails or by messaging us on WhatsApp.

2.3 Analytics, Performance Measurement, and Website Optimization
We process personal data to perform statistical and analytical assessments. This helps us understand how customers use our website, improve product offerings, measure advertising performance, and identify trends. We use standard tools such as Meta Pixel, TikTok Pixel, Snapchat Pixel, Google Analytics, Google Tag Manager, and Shopify’s built-in analytics.

2.4 Payment Processing
When you place an order, your data may be transferred to financial institutions and payment service providers. This allows them to process the payment securely and comply with applicable legal obligations. 

2.5 Business Transactions
If Edaar.qa undergoes a merger, acquisition, restructuring, or transfer of assets, your personal data may be shared with the relevant third parties involved in that process, even if located outside Qatar. Such sharing will be limited to what is necessary for the transaction and handled in compliance with applicable laws.

2.6 Fraud Prevention, Security, and Misuse Monitoring
We may process your personal data to protect our legitimate interests, including:
(a) detecting violations of our Terms and Conditions, intellectual property rights, or third-party rights;
(b) ensuring the security and integrity of our Website, systems, and Services;
(c) preventing harmful activities such as malware, unauthorized access, or fraudulent transactions;
(d) preventing misuse of customer service channels (WhatsApp, email), including hateful, discriminatory, or illegal behavior.

2.7 Legal Compliance and Law Enforcement Requests
Your personal data may be shared with law enforcement or judicial authorities if required by law or when there are reasonable grounds to believe you are involved in an unlawful act, fraud, or misuse of our Website or Services. Such disclosures are limited to legally justified circumstances.

2.8 We will process your personal data in a lawful, fair and transparent manner. We will do our best efforts to keep the personal data accurate and up to date.

2.9 We do our best efforts to process only those personal data which are necessary to achieve the purposes listed in this Privacy Policy. Your personal data are only processed for as long as needed to achieve the purposes listed in this Privacy Policy or up until such time where you withdraw your consent for processing them. Note that withdrawal of consent may imply that you can no longer use the whole or part of the Website and/or Services. We will delete your personal data if you delete/close your profile, unless a legal or regulatory obligation or a judicial or administrative order prevents us to do so.

2.10 We will take the appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft as well as accidental loss, tampering or destruction. Access by our personnel or personnel of our third party processors will only be on a need-to-know basis and subject to strict confidentiality obligations. You understand, however, that safety and security are only best efforts obligations, which can never be guaranteed. In order to keep your personal data secure, we comply with the privacy policies established by the competent department within the Ministry of Transport and Communication.

2.11 Third-Party Advertising Platforms
Any data processed by advertising or social-media platforms—such as Meta, TikTok, Snapchat, or Google—is handled according to their own privacy policies. We do not control how those platforms collect or process data, and we are not responsible for their practices. By interacting with those platforms, you agree to their respective privacy terms.

Legal Basis for Processing

We process personal data only where a lawful basis applies. Depending on the context, we rely on one or more of the following legal bases:

• Contractual Necessity
  To process your order, deliver products, manage payments, provide customer support, and operate your account.
  
  
• Consent
  When you agree to receive marketing messages, allow cookies, or provide optional information.
  You may withdraw consent at any time.
  
  
• Legal Obligation
  To comply with applicable laws in Qatar, including record-keeping, fraud prevention, tax requirements, and responding to lawful requests.
  
  

Our processing practices follow the data protection rules in force within Qatar.

Children’s Data

Our website and services are not intended for use by children under the age of 18, and we do not knowingly collect personal data from minors.

If you believe that a child under 18 has provided personal data to us, please contact us immediately. We will verify and delete such data.  Parents or legal guardians may request access, correction, or deletion of their child’s data at any time.

Partner Data Security & International Transfers

Security & Data Protection by Third‑Party Platforms

Edaar.qa operates on Shopify and uses third-party services for advertising, analytics, and marketing, including Meta (Facebook/Instagram), Google, TikTok, and Snapchat. All data processing and storage by these platforms are governed by their respective privacy policies.

Shopify:

• Shopify maintains robust security measures, including PCI DSS Level 1 compliance for payment processing.
  
  
• Shopify undergoes regular audits, including SOC 2 Type II and SOC 3, covering security, availability, confidentiality, integrity, and privacy.
  
  
• All storefront and admin pages use HTTPS/TLS encryption, ensuring customer data (personal details, order info, contact info) is encrypted during transmission.
  
  
• Shopify implements a comprehensive information‑security program: access controls, vulnerability assessments and penetration testing, change management, data integrity safeguards, business continuity and disaster recovery plans, physical security of data centers, and incident-management processes.
  
  

Advertising & Analytics Platforms:

• Meta, Google, TikTok, Snapchat, and other tools collect and process data according to their own policies.
  
  
• Edaar.qa only receives aggregated analytics and reporting data from these platforms, which is used strictly for operational purposes such as understanding store performance, website usage, and ad effectiveness.
  
  
• We configure and enable required tracking tools (pixels, analytics) to comply with technical and service requirements. This is necessary for website functionality, running ads, and service optimization.
  
  

Our Data Handling:

• Internally, Edaar.qa only processes data voluntarily provided by customers:
  
  
  • Name
    
  • Email address
    
  • Phone number
    
  • Delivery address
    
  • Order details
    
  • Messages exchanged via WhatsApp or email
  • Extra Information provided by the Customer
    
    
• We do not independently collect additional personal data beyond what is voluntarily provided.
  
  
• Any third-party data we use (analytics, reporting) is limited to aggregated or de-identified information. We do not manually access full user-level data.
  
  

International Data Transfers

• Because our services are provided by international companies, your personal data — or aggregated analytics data — may be transferred to countries outside Qatar, including Canada, the United States, Ireland, Singapore, or other jurisdictions where these providers operate.
  
  
• Transfers comply with international safeguards:
  
  
  • Shopify-hosted data benefits from their security certifications (PCI DSS, SOC audits).
    
    
  • Other platforms’ international transfers are subject to their global data-protection policies and legal frameworks.
    
    
  • Edaar.qa only requests or receives data necessary for our business operations, and we prioritize aggregated or de-identified data where possible.
    
    

Limits of Our Control & Your Rights

• While we implement and configure platform tools (pixels, analytics), we do not control internal storage or processing practices of these third-party platforms.
  
  
• To understand how your data is processed by these platforms (ads, analytics, cross-platform tracking), consult their respective privacy policies.
  
  
• You retain all rights over personal data you voluntarily provide to Edaar.qa (see “Customer Rights” section).
  
  
• For third-party platform data, refer to those providers’ privacy and data-access tools.

3. Advertising & Tracking Technologies

We use tracking tools that help us understand customer behavior and measure ads:

• Meta Pixel (Facebook/Instagram Ads)
  
  
• TikTok Pixel
  
  
• Snapchat Pixel
  
  
• Google Analytics
  
  
• Google Tag Manager
  
  
• Shopify’s built-in analytics
  
  

These tools help us:

• Measure ad performance
  
  
• Understand which pages are visited
  
  
• Improve product suggestions
  
  
• Prevent fraudulent activity
  
  

You can block cookies via your browser settings if you prefer.

4. Marketing Communications

We use:

A. Shopify Email
Marketing emails are only sent to customers who opted in.

B. WhatsApp
Customers receive order confirmations, tracking updates, delivery messages, and support directly through WhatsApp.You may opt out of marketing messages at any time.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to meet applicable regulatory requirements in Qatar. Customers may request deletion of their personal data at any time.

 Retention of certain information allows us and the customers to access past orders, receipts, warranties, support history, and tax-related records when needed.

If you would like your data deleted, please contact us at:
customer@edaar.qa or via WhatsApp.

6. Sharing of Information

We only share your information with trusted service providers necessary to operate our business:

• Delivery companies
  
  
• Payment processors
  
  
• Advertising platforms (Meta, TikTok, Snapchat, Google)
  
  
• Shopify and associated tools
  
  

These partners receive only the minimum required data and must protect it according to their policies. We do not perform automated decision-making that produces legal or significant effects on users.

We do not sell or rent personal data.

7. Data Security

We implement technical and administrative safeguards to protect your information, including:

• Encrypted payment processing
  
  
• Secure Shopify infrastructure
  
  
• Access-restricted internal systems
  
  
• Monitoring for unauthorized activity
  
  

No system is 100% risk-free, but we take all reasonable measures to protect customer data.

Data Breach Notification

While we implement strict technical and organizational security measures, if a personal data breach occurs that risks harm to individuals, we will:

Notify the concerned authorities, and Notify affected users within the legally required timeframe, providing information on the nature of the breach, the data involved, and recommended protective steps.

We apply technical and organizational safeguards appropriate to the nature, scope, and risks associated with the personal data we process.

8. Customer Rights

You rights include:

• Right to Access & Confirmation
  To request confirmation whether we process your personal data and to access that data.
  
  
• Right to Correction
  To request correction of inaccurate or incomplete personal data.
  
  
• Right to Deletion
  To request deletion of your personal data when it is no longer required or when permitted by law.
  
  
• Right to Object
  To object to certain types of processing, including direct marketing or processing that affects your privacy.
  
  
• Right to Restrict Processing
  To request temporary suspension of data processing in specific situations.
  
  
• Right to Data Portability
  To receive your personal data in a readable format and transfer it to another service, where technically feasible.
  
  
• Right to Withdraw Consent
  You may withdraw your consent at any time for activities based solely on consent, without affecting prior processing.
  
  
• Right Not to Be Subject to Automated Decision-Making
  You have the right not to be subjected to decisions based solely on automated processing that produce significant effects.
  
  
• Right to Lodge a Complaint: You may file a complaint if you believe your rights have been violated.
• Right to Appoint a Representative: You may authorize another person in writing to submit a request on your behalf, provided they present proof of authorization.
• Right to Know Data Source: This includes the right to know the source of your personal data if it was not collected directly from you.
• Right to Information About Processing

You have the right to obtain clear information about the purposes of processing, the categories of personal data collected, the source of the data (when applicable), and the parties with whom your data is shared.

If you wish to submit a request to exercise one or more of the rights listed above, you can e-mail us. Such a request should clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated and signed, and accompanied by a digitally scanned copy of your valid identity card proving your identity. We will promptly inform you of having received this request. If the request proves valid, we shall honor it as soon as reasonably possible and at the latest thirty (30) days after having received the request.Identity documents submitted for verification of rights requests are used solely for validating your request and are deleted immediately after the process is completed. If we reject your request where permitted by law, we will provide a written explanation stating the reasons for refusal.

To make a request, contact us at customer@edaar.qa or via WhatsApp.

9. International Data Transfers

Because Edaar.qa uses Shopify and global advertising platforms, your data may be processed outside Qatar.
All partners used (Shopify, Meta, Google, TikTok, Snapchat) follow international data protection frameworks.

Your personal data may be transferred to and processed in countries outside the State of Qatar in order to operate our business and deliver our services. These transfers occur only where it is necessary and adequate protections are in place.

We rely on secure contractual safeguards (including Standard Contractual Clauses where applicable) when transferring data to the following regions and service providers:

• Canada – Shopify headquarters and primary data cente
• United States – Meta (Facebook/Instagram), Google, Snapchat, Shopify services, cloud providers
  
•  Ireland / United States – Meta regional processing
  
•  Singapore / United States – TikTok regional processing
  
• Global locations – Additional servers and CDNs used by Shopify, Google, and other infrastructure providers

By using our services, you acknowledge that your data may be processed in countries whose data protection laws differ from those in Qatar, but always under safeguards that comply with data safety requirements.

Any data collected or processed by third-party advertising or social media platforms—such as Meta, TikTok, Snapchat, or Google—is governed solely by their own privacy policies. We do not control how these platforms handle user data, and we are not responsible for any data processing that occurs on or through their systems. By interacting with those platforms, you agree to their respective privacy terms and practices.

Third-party service providers such as Shopify, Meta, Google, TikTok, and Snapchat may retain certain technical or analytical data in accordance with their own retention schedules. We do not control their retention periods, and customers should review the respective platform’s privacy policies for detailed retention information.

Please Refer to the Partner Data Security section of this POlicy for more details on their security structure.

10. Updates to This Policy

We may update this Privacy Policy when necessary.
Changes will be posted on this page.

11. Contact Information

For questions, requests, or concerns, contact:

Email: customer@edaar.qa
Website: Edaar.qa
WhatsApp: +974 77597859

If your call is not answered, please contact us via WhatsApp as it is our primary communication channel

We respect your privacy. Your data is collected only to provide and improve services, with your consent. You may access, correct, delete, or object to processing at any time.