Legal Policy

Legal Policy for Edaar.qa

I. Identification (About the Merchant)

This website, Edaar.qa, is operated by Ewaad Trading W.L.L , a company duly formed under the laws of the State of Qatar, with Commercial Registration Number:229553, and located in the State of Qatar.

Contact Details: Email: customer@edaar.qa, Phone/WhatsApp: +974 77597859.

If your call is not answered, please contact us via WhatsApp as it is our primary communication channel

The company operates under the relevant license issued by MOCI, and offers its goods and services in compliance with applicable Qatari regulations. 

 

Some content on this website may be generated or assisted by artificial intelligence.
The original language of this website is English. Arabic translations are produced using AI-powered translation tools and may contain inaccuracies or minor errors. In the event of any discrepancy, the English version shall prevail.

 

Applicability of Terms and Conditions

These Terms and Conditions (the “Terms”) govern the contractual relationship between Edaar.qa and you, the customer. They apply to all products, services, ordering, delivery, warranties, and any related services offered through this website.

By registering on our website or placing an order, you confirm your acceptance of these Terms by completing your purchase. If you do not agree with these Terms, you must not use the website or place any orders.

No terms or conditions from your side shall apply unless explicitly agreed to in writing by Edaar.qa.

Use of this website is also subject to our Privacy Policy, which can be found on the respective pages. Headings in these Terms are for convenience only and do not limit or modify the meaning of any provision.

 

 

II. Website Use Terms

  1. Application — By accessing or using Edaar.qa, you accept these terms and conditions in full. If you disagree with any part, you are not entitled to use our website.
  2. Access Availability — Access to the website is granted on a temporary basis. We reserve the right to withdraw or amend the service without notice. We are not liable if the site is unavailable at any time.
  3. Intellectual Property — All content (text, images, logos, videos, data) on Edaar.qa is protected by copyright, trademark, database and other intellectual property rights. Users may view or download content only for personal, non-commercial use, keeping all copyright and proprietary notices intact. Any other use (reproduction, distribution, commercial use) is prohibited without explicit written consent.
  4. Reliance on Information / Product Descriptions & Demonstration  Except insofar as we are required by law to provide correct information, or insofar as you as a consumer may reasonably expect to receive correct information about our goods and services, the following applies:
    1. ·         Website content is authoritative. Product descriptions, specifications, listed inclusions, and product images displayed on our Website  are the primary and authoritative source of information about the goods sold by the merchant and should be relied upon when making a purchase decision. Website descriptions and images take precedence over any other materials unless we explicitly state otherwise.
    2. ·         Demonstration materials are illustrative only. Videos, social media posts, advertisements, lifestyle images, comparison shots, or third-party content may show additional items, accessories, props, or alternative product configurations for demonstration or illustrative purposes only. Those additional items are not included with the product unless they are expressly listed in the product description on the website.
    3. ·         Consumables and accessories (e.g., batteries, tools) are excluded unless stated. Unless a product listing explicitly states that batteries, tools, installation hardware, or other accessories are included, these items are not supplied with the product.
    4. ·         Minor variations may occur. Product appearance, colours, textures, dimensions, or other specifications may vary slightly due to lighting during photography or videography, screen or device display settings, manufacturing tolerances or improvements, or human error. Such minor variations do not constitute non-conformity.
    5. ·         Accuracy and corrections. While we strive to ensure that product information is accurate and kept up to date, inadvertent errors or omissions may occur. Where applicable consumer protection law requires accurate pre-contractual information, we will comply with such obligations and correct material errors as soon as reasonably practicable.
  5. Acceptable Use — Users must not use the website to commit unlawful acts (fraud, hacking, distributing harmful code, spam, harassment, etc.) or otherwise infringe laws or third-party rights. Violation may result in suspension or termination of access.
  6. Forums, Community & Comments
    1. Edaar.qa may host community pages, forums, or comment sections.
    2. Opinions expressed by users do not represent Edaar.qa.
    3. Users must not post content that infringes rights, is unlawful, abusive, libelous, obscene, or otherwise violates Qatari law, including Cybercrime Prevention Law No. 14 of 2014 and Personal Data Protection Law No. 13 of 2013.
    4. Edaar.qa may monitor, edit, or remove user content at its discretion and report unlawful content to authorities.
  7. Suspension or Termination of Use
    1. Edaar.qa may suspend or terminate website access if a user breaches terms or engages in illegal/unethical behavior.
    2. Suspended or terminated accounts may lose access to posted content.
    3. Edaar.qa may cooperate with law enforcement by disclosing user identity if required.
  8. Advertising & Sponsorship
    1. The website may contain advertisements or sponsorship links.
    2. Edaar.qa is not responsible for the content of third-party advertisements. Advertisers are solely responsible for compliance with applicable laws.
  9. Links to Other Websites
    1. Edaar.qa may provide links to external websites.
    2. Edaar.qa is not liable for the content, accuracy, or availability of linked websites.
    3. Linking to Edaar.qa requires prior written permission and must be lawful, fair, and not harm our reputation.
  10. Your Liability for Website Use: Users are responsible for any loss, costs, damages, or legal claims arising from their misuse of the website or posting of unlawful, defamatory, or infringing content.
  11. Our Liability for Website Use: Edaar.qa is not liable for website downtime, third-party content, linked sites, malware, or user-generated content. Our Liability is limited to material information about Edaar.qa goods/services 
  12. Information About You (Privacy): User information is collected, stored, and processed according to Edaar.qa’s Privacy Policy..  
  13. Contractual Transactions: Sales contracts formed via Edaar.qa are governed by our Terms & Conditions.
  14. Changes to Terms: Edaar.qa may revise website terms at any time. Users are deemed to have read and accepted any updated Terms by continuing to use the website.
  15. Force Majeure: Edaar.qa is not liable for delays or failures caused by events beyond reasonable control (natural disasters, strikes, transport disruptions, or any other disruptions).
  16. Advertising, Videos & Social Media
    1. Videos, ads, and social media posts may demonstrate products with extra props or alternate configurations.
    2. Only items explicitly listed in the product description are included. Minor variations may occur due to photography, display, or manufacturing processes or human error. Our Website Listing is the only legitimate source for all product information.
  17. Applicable Law & Jurisdiction: All disputes are governed by the laws of the State of Qatar. The Court of Qatar has exclusive jurisdiction over claims arising from website use, products, or terms, except where international law or treaties provide otherwise.

 

 

III. Contractual Transactions (Ordering, Payment, Delivery, Returns)

1. Orders & Acceptance

  • Placing an order on Edaar.qa constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion — e.g., due to stock unavailability, pricing error, or suspicion of fraud.

  • Stock and Availability:

    • Products are available while our stock, or the stock of our suppliers, lasts. Not all displayed products are guaranteed to be in stock.

    • If a product is unavailable for reasons beyond our reasonable control, we will not be liable and you will not be charged for the unavailable item. In some cases, we may offer a substitute product, which will only be supplied if you explicitly agree.

  • Pricing Accuracy:

    • Prices displayed on the website are subject to change. If an incorrect price is displayed due to a clear error, we are not obliged to sell the product at the incorrect price. You will be notified of the correct price before dispatch and given the option to accept or decline the purchase at the corrected price. Any payments made for orders with erroneous pricing will be refunded if the order is canceled.

 

  • The website displays product details, descriptions, prices, and applicable taxes and delivery charges at checkout. You are responsible for reviewing all order information, including the delivery address, billing details, and any other relevant information before finalizing your purchase.

  • Edaar.qa reserves the right to refuse or limit sales at its discretion, including limiting the quantity per order, per customer, per household, or per payment method. We may also refuse sales to certain geographic regions or to dealers and resellers.

  • Products may be discontinued at any time without notice. If a product becomes unavailable after payment, you will receive a full refund immediately in accordance with our refund policy.

  • You may modify or cancel your order before shipment. Once a product has been shipped, your right to withdraw or return will be governed by the applicable withdrawal policy.

  • All orders, including the associated payment and transaction records stored in our system, will constitute proof of purchase and are legally binding. Digital logs and transaction records maintained by Edaar.qa are admissible as evidence of your order and the transaction details.

Important Notes:

  • It is your responsibility to ensure that all information submitted during the order process is correct. Edaar.qa is not liable for incorrect or incomplete information provided by the customer.

  • The information displayed on the website (images, descriptions, pricing) is the most accurate source of information regarding the products included in your order. Any items shown for demonstration purposes (extra accessories, props, or visuals in videos or images) are not included unless explicitly stated in the product description.

2. Payment Methods & Security

  • Payments are processed through secure payment gateways compliant with Qatari e-commerce and electronic transactions laws.

  • Customers must provide accurate payment and billing information. The buyer bears sole responsibility for the accuracy of their payment details.

3. Delivery & Risk Transfer

  • We arrange for delivery to the address provided by the customer. The customer must provide complete, accurate, and up-to-date contact and address information.

  • Risk of loss or damage during shipping passes to the customer upon successful delivery and confirmation. Edaar.qa is not liable for loss/damage once delivery is confirmed.

4. Inspection at Delivery

  • Upon receipt, customers should inspect the package ifor visible damage or tampering. Any damage must be reported as soon as possible.

  • Failure to inspect or report damages in time will be considered acceptance of the product “as is.”

5. Right to Withdraw / Return / Refund / Replacement

Please refer to the Return/Refund Policy on Website for information regarding Right to Withdraw / Return / Refund / Replacement


IV. Warranty, Liability & Product Use

1. Warranty & Product Use

  • Products are sold “as is,” subject only to any limited warranty provided by the original manufacturer or supplier.

  • We disclaim all other express or implied warranties, including merchantability, fitness for a particular purpose, or durability, except to the extent required under applicable Qatari consumer protection laws.

  • Customers must use products strictly as per instructions and intended use. Misuse, unauthorized modifications, improper installation, or neglect voids all warranty and liability.

2. Prohibited Uses

  • Customers must not use products for unlawful, unauthorized, hazardous, or unintended purposes.

  • Any use inconsistent with instructions, safety warnings, or intended use-case is prohibited.

  • Edaar.qa disclaims liability for any damage, injury, or loss resulting from prohibited or improper use.

3. Modification / Repair Liability Waiver

  • Any modification, alteration, disassembly, repair attempt or unauthorized servicing of a product voids all liability and warranty obligations of Edaar.qa.

  • Customers assume full responsibility for any consequences arising from modifications or repairs.

4. Limitation of Liability & Indemnification

  • To the maximum extent permitted under law, Edaar.qa, its affiliates, suppliers, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including injury, property damage, loss of profit or emotional distress, arising from product use or misuse.

  • The total liability in any case shall not exceed the purchase price paid if permitted by the law.

  • By purchasing from or using Edaar.qa, the customer agrees to indemnify, defend, and hold harmless Edaar.qa, its employees, agents, partners, and suppliers against any claims, liabilities, damages, costs, or expenses arising out of misuse of products, violation of terms, negligence, improper installation or operation, or unauthorized modifications if permitted by the law.



V. Data Protection & Privacy

Please refer to our Privacy Policy on this Website.



VI. Changes to Services or Terms

  • We may amend or update these Terms & Conditions, Privacy Policy, or related policies at any time. Continued use of the website after updates constitutes acceptance of the amended terms.



VIII. Complaints & Dispute Resolution

  • Customers may submit complaints via contact channels provided (email, phone, WhatsApp). We commit to respond within a reasonable timeframe.

  • All purchases, contracts, and disputes are governed by applicable Qatari law.

  • Any dispute shall be resolved in the competent courts of Qatar, unless otherwise agreed in writing.



IX. Miscellaneous

  • If any provision of these terms is held invalid or unenforceable under law, the remaining provisions remain in full force and effect.

  • The failure by Edaar.qa to enforce any right or provision does not constitute a waiver of that right.

  • Headings are for convenience only and do not affect interpretation.